Here’s a look back at some of the things we accomplished. Even though we hunkered down in shutdown for a few months, we were getting things accomplished both professionally and personally.

COVID forced us to take a creative look at how we used our space. We expanded the Salon into extra space in other parts of our building to adhere to the spacing requirements and the 50% capacity rule. This helped us get caught up on everyone who had scheduled appointments that were missed during our closure.  We wanted to have more tools to help us during our operational change so we moved forward with rolling out MEEVO2 Cloud-based Salon Software. We never anticipated how this software would assist us with all the administrative/check in process changes we needed to implement in 2020. MEEVO2 made booking on or offline more streamlined. We also implemented an internet-based phone system that incorporates text messaging. This has also been invaluable in effectively communicating with our clients.

In the Fall, we welcomed Caity Mae and her client following to Elle Salon. She introduced us to new nail techniques and other beauty services, many of which have already been incorporated into our service offerings.

We introduced some new services that have been very well received by our clients:

•   Brow Lamination and Tinting

•   Luminary Gel System

•   Après Gel-X nails

Staying home offered the opportunity for lots of online training! Jess completed Part 1 of Volume Lashing remotely and completed Part 2 in person. Kimmy and Kariann participated in an Osmosis skincare class online. Katybeth, Allison, Jess, Lauren and Alyse watched a Covet and Mane hair extension coloring class, and Amber and the front desk staff attended a video training for the MEEVO2 Salon software.

Education and certifications during the year included:

Show us your ROOTS Contest was a fun way to recognize clients who waited patiently for their color appointments when we reopened.

ZOOM… Our staff spent quite a bit of time together on Zoom and stayed connected and shared what they kept busy with while the salon was closed due to the State’s mandate. During their time off, they explored a wide range of activities, from extra online salon education, to biking, outdoor time, crafting, photography, family time and more.

YOU... You helped us through this crazy year! We are grateful for all your patience with us as we navigated through the constant change in regulations and curb-side check in processes. Thank you!

Below is a very small sample of our Staff's incredible work this year, even with the restrictions that were placed on them. Each and everyone of them rose to to the occasion during this unprecedented time with integrity and strength! We definitely want to give a huge shout out to our front desk team (Amber, Val, Kimmy and Diana), who made every transaction as seamless as possible. They Rock!

Here’s to a healthy year ahead with some "back to normal" in 2021!